Global Procurement at BENTELER

We rely for our success on our employees, their competences and first-class performance. In close cooperation with our international customers we develop tailor-made ideas and solutions. Underpinning all this is a constant exchange between Global Procurement, our divisions and our suppliers. In this way we ensure that our customers can rely on our products and services.

Terms and conditions

Collaboration for suppliers

Information about collaborating with our digital assistant & the company BOTfriends:

Our main goal is to achieve optimal performance in all areas. To ensure faster responses to purchasing inquiries and requirements, we have implemented a digital assistant.

This assistant handles orders and contacts you using the sender address We have partnered with BOTfriends, an external company, to provide this service. As a result, you will be redirected to the website

What should you keep in mind? Just one important point: Please check your systems to ensure that emails from the sender don't end up in the spam folder and that the website is accessible (consider whitelisting).

Additionally, please note that you cannot send reply emails to the above-mentioned address.

We appreciate your assistance in continuously optimizing our processes for your benefit!


If you would like to apply as a supplier for our BENTELER Automotive network, please use the recommendation form and also note the required attachments.

We expect minimum standards from our suppliers, including acceptance of the above-mentioned terms and conditions of purchase and delivery, which also include the quality guidelines we require, as well as other certifications and standards:

  • Quality assurance system certified to ISO 9001 in compliance with IATF 16949.
  • Compliance with the zero-defect principle
  • Clear environmental standards (e.g. ISO 14001)
  • Traceability along the entire supply chain
  • Compliance with our general terms and conditions
  • Commitment to the BENTELER Code of Conduct
  • Compliance with BENTELER Information security requirements and standards (e.g.,TISAX, ISO 27001 or SOC2)
  • Report security incidents that may impact BENTELER data or assets LINK
  • Extensive experience in the automotive and/or steel industry
  • Cost and/or technology leader in the respective industries
  • Provision of a DUNS number: in some areas, the prerequisite for cooperation is a so-called D-U-N-S number (Data Universal Numbering System).

Download: Recommendation sheet BENTELER Automotive (150 kb)

Please forward the complete Recommendation sheet to

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